FAQ

Creating your Mega Medusa Casino account takes just minutes. Click the 'Register' or 'Sign Up' button on our homepage, then complete the registration form with your personal details including name, email address, and preferred currency (USD or Bitcoin). Create a unique username and secure password, then verify your email address through the confirmation link we'll send. After confirming your identity with the required documentation (typically ID and proof of address), your account will be fully activated. This verification process ensures the security of all our players while complying with regulatory requirements. Once verified, you can immediately deposit funds, claim your 251% Welcome Bonus plus 53 Free Spins, and start playing our extensive collection of games.

Mega Medusa Casino offers multiple secure payment options to accommodate different player preferences. For traditional banking, we accept major credit cards including Visa and MasterCard, which provide immediate deposits with no additional fees. For players preferring prepaid options, Neosurf is available with instant processing. Cryptocurrency enthusiasts can use Bitcoin (BTC) for both deposits and withdrawals, enjoying enhanced privacy, faster transaction times, and potentially higher limits. All transactions are protected with advanced encryption technology to safeguard your financial information. Minimum deposit amounts vary by method but typically start at $20 or equivalent. Remember that withdrawal options may be limited to the method used for depositing, in accordance with anti-money laundering regulations. For specific limits or questions about regional availability, our support team can provide personalized assistance.

Claiming your Welcome Bonus at Mega Medusa Casino is straightforward. After creating and verifying your account, navigate to the cashier section and make your first qualifying deposit (minimum $20). The system will automatically apply our generous 251% match bonus up to $10,000 plus 53 Free Spins on Great Golden Lion to your account. No bonus code is required for this initial offer. Your bonus funds will appear in your account immediately after your deposit is processed. Please note that this Welcome Bonus carries a 30x wagering requirement on both the bonus and deposit amount before withdrawals can be processed. The Free Spins portion will be credited automatically and must be used within 7 days. Remember that the maximum bet allowed while playing with bonus funds is $5 per spin. This Welcome Bonus can only be claimed once per player, household, and IP address.

Mega Medusa Casino offers several exciting No Deposit Bonus codes that allow you to play without making an initial deposit. Use code MEDUSA150 to receive 150 Free Spins on Primal Warriors: Legacy with 30x wagering requirements and a $100 maximum cashout (valid until April 10, 2025). Alternatively, use the same code for 150 Free Spins on Wonder Reels with identical terms. For a smaller taste of our games, try MEGAIN20 for 20 Free Spins on Interstellar 7s (one-time use per account, $100 max cashout). If you prefer free chips, use MEGAM30 or MEGASLOTS30 for a $30 Free Chip, or MEGABET30 for a $20 Free Chip. Remember that these bonuses may have specific game restrictions and you can only claim one free bonus between deposits. Your account balance must be below $5 before redeeming a new bonus to prevent mixing funds. Terms and conditions apply to all promotions.

Withdrawing your winnings at Mega Medusa Casino is designed to be secure and efficient. To request a withdrawal, log into your account, navigate to the Cashier section, and select 'Withdraw.' Choose your preferred withdrawal method (available options include Bitcoin and bank transfers) and enter the amount you wish to withdraw. Minimum withdrawal amounts typically start at $100, while maximum limits vary by payment method, with cryptocurrency options generally offering higher limits. All withdrawal requests undergo a verification process that takes 24-48 hours, ensuring your account security. After approval, processing times vary: Bitcoin withdrawals typically complete within 24 hours, while traditional banking methods may take 3-5 business days. Remember that you must complete any active bonus wagering requirements before withdrawing related winnings, and withdrawals are generally processed to the same method used for depositing, where possible. For specific questions about your withdrawal, our support team is available 24/7.

Mega Medusa Casino provides comprehensive customer support to assist with any questions or concerns you might encounter. Our primary support channel is email, available 24/7 at support@megamedusa.com, with typical response times under 24 hours for most inquiries. For more immediate assistance, we offer live chat support directly on our website – simply click the chat icon in the bottom corner of any page to connect with a support agent within minutes. Our knowledgeable support team can assist with account inquiries, bonus information, payment questions, game-related issues, and technical support in English. Before contacting support, you might find quick answers in this FAQ section or our detailed Terms and Conditions page. For account-specific inquiries, please have your username and email address ready to help us assist you more efficiently. We're committed to providing prompt, courteous, and effective support to enhance your gaming experience at Mega Medusa Casino.